Sanodegusto

FAQ

Support


In the FAQ section below you will find answers to questions concerning our tableware. Please contact us at info@sanodegusto.com if you don’t find your answer and want more information.

Sanodegusto (Promeco N.V.) - Doornikserijksweg 12, B- 8510 Bellegem - info@sanodegusto.com

 

Frequently asked questions

 

Does the Tempcontrol® technology lose capacity after multiple uses?

No, the Tempcontrol® technology does not lose capacity after multiple uses.

 

Is the Tempcontrol® technology food approved?

Yes, the Tempcontrol® technology is fully food approved.

 

Can the Tempcontrol® technology cool and heat at the same time?

No, the warm technology cannot cool down and the cold technology cannot heat up.

 

Does the Tempcontrol® technology weigh a lot?

No, the Tempcontrol® technology weighs approximately 50 gram.

 

Is there any risk of contamination after many uses?

No, there are no risk of contamination caused by the Tempcontrol® technology.

 

Can I put the product that is made for cold in the oven and vice versa?

Cold products cannot be put in the oven. Warm products can be put in the fridge, but the technology inside will not work.

 

How long does the technology stay warm after heating up?

The technology keeps the tableware warm for more than 30 minutes.

 

How long does the technology stay cold after cooling down?

The technology keeps the tableware cold for more than 30 minutes.

 

What happens with the Tempcontrol® technology inside if the tableware breaks?

The technology is secured as it is protected by a solid pouch.

 

Does the Tempcontrol® technology need a specific treatment/maintenance?

No, the Tempcontrol® technology does not need any specific maintenance.

 

Is the Tempcontrol® technology dishwasher safe?

Yes, Tempcontrol® technology is dishwasher safe for both industrial and conventional dishwashers.

 

Is the Tempcontrol® technology oven safe?

Yes, the Tempcontrol® technology is oven safe up to 90°C/194°F. Suitable for hot air ovens and classic ovens. Cold products cannot be placed in the oven with purchase.

 

Is the Tempcontrol® technology microwave safe? 
No, products with Tempcontrol® technology should not be placed in the microwave.

 

How do I cool down the tableware powered by the cold Tempcontrol® technology?

Just put the Tempcontrol® tableware in the freezer for at least 70 minutes.

 

How do I heat up the tableware powered by the warm Tempcontrol® technology?

Just put the Tempcontrol® tableware in a preheated oven or heating cabinet at 90°C/194°F for 70 to 90 minutes (depending on the product). Do not use the microwave.

 

What kind of oven do I need to have ?

Every kind of oven is suitable for the Tempcontrol® technology. Follow the instruction in the how to use guide you received with purchase.